Ekdotike Athenon

Ekdotike Athenon e-shop policy

1. E-Shop www.ekdotikeathenon.gr

Ekdotike Athenon S.A. (hereby called Ekdotike Athenon S.A.) operates an e-shop ekdotikeathenon.gr which provides its customers with printed books, subject to the following terms and conditions. The visitor/user declares that he/she agrees to the following terms and conditions by using ekdotikeathenon.gr and that he/she uses it lawfully.

The visitor/user of ekdotikeathenon.gr uses the site at his/hers full responsibility. Ekdotike Athenon S.A. is not liable for the malicious intervention of a third party.

All users of ekdotikeathenon.gr are hereby bound not to hurt others by using it maliciously nor to violate their personal data. The visitor/user visits or shops at  www.ekdotikeathenon.gr provided that he/she has agreed unreservedly to these terms and conditions.

2. Charges of www.ekdotikeathenon.gr

At Ekdotike Athenon’s e-shop www.ekdotikeathenon.gr there are only 11 titles available for sale. These titles have the indication “add to cart” under the title of the book.

The price of the titles available for sale through www.ekdotikeathenon.gr vary from 0 to 22 euros per book, according to their thematic category. All prices are inclusive of legally applicable VAT 6%. All the books which the visitor/user selects are added to the shopping cart which can be selected by tapping on the “SHOPPING CART” button.

3. Payment by credit card

The visitor/user expresses his interest to purchase a printed book from Ekdotike Athenon S.A. by providing his/hers credit card details. The purchase is chronologically defined by the moment the visitor/user presses the button “Complete your order”.

Ekdotike Athenon S.A. will not, for security reasons, save the information of any credit card for future use. Therefore the visitor/user will have to re-enter his/hers credit card information every time he/she wants to make a new purchase. By entering his/hers credit card details the visitor/user expressly declares that he/she has the legal right to use the credit card.

Ekdotike Athenon S.A. is not responsible in case of the illegal use of credit cards. By giving his/hers credit card details, the visitor/user agrees to have the amount of his/hers purchase reserved and by completing his/hers order he/she agrees to have the amount charged on his/hers credit card.

In case the credit card transaction is declined for any reason by the bank which has issued the card or the credit card network, such reasons being for example exceeding the card limit or suspicion of fraud, then the visitor/user is considered not to have completed the Purchase.

In the case of an incomplete Purchase, Ekdotike Athenon S.A. is obligated to discharge the amount of his/hers purchase from the credit card.

Ekdotike Athenon has contracted with Alpha bank Online payment provider in order to carry through credit card transactions at www.ekdotikeathenon.gr.

In the case where credit card charges and reservation of amounts are not carried through, responsible are either the Online Payment Service or the Internet Service Provider and not Ekdotike Athenon S.A. Here are some cases, indicative and not inclusive, for which Ekdotike Athenon is not responsible:

The above cases are indicative but are not a complete list of the cases where Ekdotike Athenon is not to be held liable. In these cases Ekdotike Athenon does not receive any payment from the visitor/user.

The credit card transactions at the www.ekdotikeathenon.gr e-shop are operated by Alpha Bank. The high security level of Alpha Bank’s services are hereby declared.  All payments made using the card are processed through the electronic payment platform of "Alpha e-Commerce" of Alpha Bank and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer - SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.

Alpha Bank uses systems and procedures that do not allow access to their data or their IT systems.

Ekdotike Athenon S.A. does not have access to the credit card information of the visitor/user because payment is executed by redirecting him/her to Alpha Bank’s website which is specifically formed and encrypted for this purpose. Ekdotike Athenon S.A. keeps only the contact information, such as the Name, Surname, delivery address, email address and telephone number of the visitor/user. The visitor/user has to provide the following personal data in order to fill the “Complete your order” form: name, surname, delivery address, email address, telephone number. These data are protected by the order code which the visitor/user receives at his/hers email address, and is sent by [email protected] after pressing the button “Complete your order” and completing the payment through Alpha Bank’s electronic payment platform.

4. Payment on delivery method

If the visitor/user selects as a payment method “collect on delivery”, then the order is sent and the payment takes place in cash when the order is delivered. Here Ekdotike Athenon S.A. operates the payment on delivery method of the delivery company, Elta courier. The payment on delivery method is an option only for orders delivered within Greece.

5. Delivery - Availability

Items will be delivered to the address indicated by the visitor/user and the method of delivery will be decided by Ekdotike Athenon S.A. Delivery will take place when the item is available at our warehouse and there are no other reasons causing the company to suspend or restrict the sales of one of its items.

Delivery is operated by Elta courier and the delivery estimated times are the following:

Attica: 1-2 working days
Rest of Greece (excluding Attica): 1-3 days
Cyprus: 1-3

Here are the delivery charges for Greece:
In case of credit card payment: 3.50 euro
In case of payment on delivery: 5.70 euro
Here is the delivery charge for Cyprus: 14 euro for credit card payments and 16.50 euro for cash on delivery.

6. Intellectual property and related rights

The books sold at ekdotikeathenon.gr as well as the other titles which for the time being are not sold through the e-shop are protected by the laws of intellectual property and related rights. The books sold at ekdotikeathenon.gr are provided only for personal use and not commercial activity.

7. Limitation of liability

The visitor/user agrees that he/she will use www.ekdotikeathenon.gr services at his/hers own responsibility and that the content is provided “as it is” without any kind of direct or indirect guarantees. More specifically without a) the guarantee of uninterrupted supply of www.ekdotieathenon.gr service b) guarantee for availability, reliability, ampleness and precision of the information and content of the service c) guarantee of the suitability for a specific purpose

This clause of limitation of liability applies to all damage caused by failure to provide, error, omission, interruption, flaw, delay of the transmission or service, virus on the P/C, failure of the telecommunication connections etc.

Ekdotike Athenon S.A. is not liable for any legal, civil or/and penal claims nor for any damages (positive damages, or consequential loss which indicatively and not restrictively, jointly or/and cumulatively leads to profit loss, data loss, loss of earnings, financial satisfaction etc) presented by visitors/users of ekdotikeathenon.gr or a third party because of the operation or not of the service, or/and the use of the service, or/and failing to provide the service or/and information given by the service or/and  forbidden interference with products, or/and services or/and information provided by the website, by a third party. Ekdotike Athenon S.A. is not responsible for the malfunction of the visitors/users’ pc which may be caused by the incorrect installation of the software provided by the website and by the digitized document which the visitor/user receives.

8. Intellectual property rights

Ekdotike Athenon S.A. gives the visitor/user access to its service www.ekdotikeathenon.gr for his/hers personal use exclusively. The content and information which appears, is transmitted or transferred to www.ekdotikeathenon.gr, is protected by the intellectual property laws. The content and information includes indicatively and not restrictively the books for sale, the rest of the titles that are not sold through the e-shop, articles, text, illustrations, trademarks etc. The service www.ekdotikeathenon.gr, its collaborators and those who provide licenses or are advertised at the website own the content. The visitor/user agrees that he/she will not alter, publish, transmit, sale, reproduce, distribute, produce or use commercially in any way any content of www.ekdotikeathenon.gr. The visitor/user agrees that he/she will not counterfeit the trademarks that are included in the content. The visitor/user is not entitled to alter the content nor alter nor omit any trademark, symbol or any other declaration of intellectual property.

9. User responsibilities

The visitor/user agrees, declares and guarantees that he/she will use www.ekdotikeathenon.gr e-shop according to these present terms and conditions, lawfully and to a lawful end. The visitor/user declares indicatively and not restrictively that he/she will not use www.ekdotikeathenon.gr in the following manner:

10. Right of cancellation and return policy

The visitor/user can cancel his/hers order and ask for a reimbursement within 14 days from the day he/she made the purchase, on the condition that he/she returns the purchased items at their initial state (at their own charge). In order to place a cancellation and reimbursement claim you either have to send an email at [email protected] or communicate with costumer service at 210-3608911-(12)-(13). Ekdotike Athenon S.A. will reimburse payments by making a bank account deposit.

11. Order placement

In order to purchase a printed book at www.ekdotikeathenon.gr the visitor/user is required to fill in the “Complete your order” form and give the following information: name, surname, delivery address, telephone number, email address, and billing address if different from delivery address. In case he/she requires an invoice instead of a receipt, he/she has to fill in a V.A.T. number, the tax office he/she belongs to, and his/hers profession. By filling the “Complete your order” form he/she agrees to give, true, accurate, valid and complete information. In case he/she gives false, inaccurate, invalid and incomplete information or in case Ekdotike Athenon S.A. has reasonable doubt that the information given is false, inaccurate, invalid and incomplete, Ekdotike Athenon S.A. is entitled to suspend or deny the service. The visitor/user receives a unique number as a receipt of the placement of his/hers order form. He/she have to keep the number secret and is fully responsible for every action made with this unique number. The visitor/user should notify immediately Ekdotike Athenon S.A. for any unauthorised use of the unique number or any other security breach. Ekdotike Athenon S.A. is not liable for any damage or loss that is caused when the visitor/user does not comply with the above requirements.

12. Applicable Law

Any dispute between the visitor/user and Ekdotike Athenon S.A. is regulated by the Greek Law and is subject to the exclusive responsibility of the Courts in Athens.

13. Communication

For any information pertaining to the service of www.ekdotikeathenon.gr the visitor/users can call the customer service numbers at 0030-210-3608911-(12)-(13). Our customer service operates Monday to Friday between 09:00 and 17:00.

Alternatively, he/she can send an email to the following email address: [email protected]

Ekdotike Athenon S.A. is entitled at any time to alter, change or delete one or all of the above terms and conditions of use or to add new terms of use. Every alteration, change or deletion is active from the day it is published on ekdotikeathenon.gr. By using www.ekdotikeathenon.gr after the aforementioned publication, the visitor/user accepts the alterations, changes and deletions.  Ekdotike Athenon S.A. has the right to change, alter, suspend, obstruct, or stop the use of part or all of the service at ekdotikeathenon.gr whenever and for any reason or for no reason, and without warning and without being liable.


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CONTACT

Ekdotike Athenon S.A.

47, Solonos str., 10672 Athens, Greece

Tel: 0030 210-3608911 - 13
Fax: 0030 210-3608914

Email: [email protected]